The store’s supervisor kicked them out after claiming that the client told them it was a “search and rescue” dog. The man attempted showing the manager the correct documents but was banned from the shop.

John Anthony Shahor was diagnosed with PTSD and also suggested by a doctor to obtain a service canine. However a customer complaint got him booted from the Austin Whole Foods.

This brought into question the nationwide chain’s policy and also just how easy it is to sign up a service dog yet just how hard it can be to crack down on fakes. Sadly, people like John can get all caught up in the middle of it.